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• Job Title: NetSuite Education & Training Consultant
• Salary: As Per Industry
• Functional Area: IT Software
• Job Shift: Flexible
• Employment Type: Full Time
• Keyskills: Communication, Oracle
• Job Description:

  Summary:

  NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners, and employees know to achieve the highest level of success.

  The Senior Education Consultant plays a critical role in achieving this objective.
  They work collaboratively with customers to help them build product knowledge, increase user adoption, and achieve ROI.
  They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite best practices.
   This Senior Education Consultant role will focus primarily on direct customers but may also provide training to Partners.
  The Senior Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers in various industries.

  This position is responsible for the delivery of instructor-led onsite and virtual end-user training.
  The Senior Education Consultant collaborates with the professional services implementers to assess customer training needs, develop custom agendas and materials (written and e-learning tutorials), and deliver quality training to ensure optimal user adoption.

  Senior Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training, and Post Go-Live Support Training.
  Each Education Consultant will belong to an industry team that specializes in one or more of these verticals: Software, Services, Retail, General Business, Non-Profit, Manufacturing, Wholesale Distribution.
  All Education Consultants will learn the basics of working with multiple industries and develop deeper expertise in specific verticals.

  Your Responsibilities:
  As an Education Consultant, you will have the opportunity to make immediate contributions to the organization as you:
  Understand the NetSuite application in all functional areas as they relate to customer learning requirements
  Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge
  Partner with Customer Success Project Managers and Functional Consultants to develop and deliver user adoption and training plans for customer implementations
  Recommend business best practices from a user adoption, training and business management perspective
  Incorporate learning industry best practices and techniques in daily engagements
  Apply expert knowledge of the NetSuite application to solve the customer business challenge.
  Actively engages in becoming a vertical expert
  Create a change management and user adoption strategy
  Deliver customer specific end-user training including Pre-UAT, Train the Trainer, End User Training, and Go Live Support based on their implementation project scope onsite and virtually
  Deliver webinars and webinar series general customer base
  Develop customer-specific end-user training and reference materials (print and eLearning), leveraging NetSuite Universal Content Library assets
  Assume full ownership for the success of multiple concurrent customer training projects and deliver on time and on budget with the flexibility to manage a changing schedule of differing complexities with ease, grace, and some management oversight.
  Mentor others on delivery strategies and internal processes related to job ownership and execution of the training.
  Provide constructive feedback to the Mentees and provide insight on progress to Manager
  Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training services
  Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management

  Preferred Qualifications:

  
  3-5 years of relevant work experience, with a complex ERP or Software System
  Bachelor degree in Business Administration/Management, Finance/Economics, Psychology, Human Resource Management, Education or Liberal Arts
  Intelligent, motivated, and competitive with a "roll-up-the-sleeves" and "get the job done" attitude.
  Strong presentation, training, and group facilitation skills, familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
  Ability to drive value with customers
  Excellent time management skills with the ability to juggle multiple demands and reprioritize as customer timelines shift
  Highly adaptable and open to change so that one may best serve customer
  Excellent written and verbal English skills that can be applied to documentation development, curriculum review, delivery, and communication
  The initiative, creativity, and a passion for delivering results that make a difference
   Thrive on working in a fast-paced environment

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